Shipping & Delivery 
Due to COVID-19, there are not any shipping guarantees right now. The carriers (such as Canada Post) are experiencing delays for processing and shipping out orders. It may take an additional 2-5 business days for your orders to be delivered. We thank you for your patience during this difficult time!

Please refer below to shipping rates. Shipping rates vary by country and the total value of the order. 

If the customer does not enter the correct address, please be aware that we are not responsible for the shipping fee to reship the order to the correct address. We do encourage customers to double check their address prior to the order being processed and shipped out for delivery. Incorrect addresses will require the customer to pay the standard shipping fee of $9.99. Orders that contain incorrect delivery addresses cannot be cancelled. If an address is entered incorrect, please contact us to have it changed immediately. 

Processing Time

Please be aware that orders typically take 1-2 days business days to process. Once processed, orders are shipped out with the fastest carrier we can provide. 

Business Days 

Business days are from Monday to Friday. Please be advised orders placed after Wednesday night will be processed and shipped by Friday. Orders placed Friday-Sunday will be processed Monday and shipped out the next business day. 

Carriers

For most orders within Ontario, they are shipped through Canada Post. Orders outside of Ontario are shipped with a third party carrier, Stallion Express, who typically ship through Canada Post or CanPar. 
Orders outside of Canada are shipped through USPS or UPS. 

 

Canada 

Standard Shipping for Orders Over $100: FREE
Orders that are valued at over 100 dollars (excluding tax) do not have a shipping fee. The free shipping includes all provinces within Canada. 

Delivery: Standard shipping estimates typically vary province to province. Deliveries can take up to 4-9 business days. 

Standard Shipping for Orders Below $100: $9.99 CAD
Orders that are valued below $100 (excluding tax) will have a $9.99 shipping fee. The shipping fee is the same for all provinces within Canada.
Delivery: Standard shipping estimates typically vary province to province. Deliveries can take up to 4-9 business days. 

*Please be aware that estimated deliveries right now are not guaranteed*

Expedited Shipping: $19.90 CAD
Orders that want to be shipped out for expedited shipping will have a $19.90 shipping fee.
Delivery: Expedited Shipping is estimated between 1-3 days for delivery. 
*Please be aware that estimated deliveries right now are not guaranteed*

 

United States of America

Standard Shipping for Orders over $100: FREE
Orders that are valued at over 100 dollars (excluding tax) do not have a shipping fee.
Delivery: Standard shipping timing for delivery typically varies for each state. Deliveries can take up to 4-9 business days. 

Standard Shipping for Orders Below $100: $11.99 CAD
Orders that are valued below $100 (excluding tax) will have a $11.99 shipping fee. 
Delivery: Standard shipping timing for delivery typically varies for each state. Deliveries can take up to 4-9 business days. 

Expedited Shipping: $20.00 CAD
Orders that want to be shipped out for expedited shipping will have a $20.00 shipping fee.
Delivery: Expedited Shipping is estimated between 2-4 days for delivery. 


International Shipping
Due to COVID-19, there are several shipping restrictions for international orders. Please contact us at support@thebulkmasters.com to confirm whether your order can be shipped out to your destination of choice. 

Order Status

Order Confirmation:
Success, everything went good! You will receive an email confirming your order is placed. Please allow up to 30 minutes to receive the email. In rare cases our confirmation email ends up in your spam, please do check it.

Shipping Confirmation:
Orders will be assigned tracking numbers once we have shipped it out. Please allow up to 24 hours for the tracking details to appear. 

Store Pickup

We offer pickup for orders within Brampton. We have a partnership with a recreational sports facility to have orders picked up with their receptionist. Please be advised that orders must be paid in full prior to picking up the order. We DO NOT process payments at the pickup address as it is a third party we are working with. 

Where?

284 Orenda Road, Unit 9, Brampton Ontario, L6T 5S3. The unit is called "Benchmark Sports."

How will I know my order is ready?

You will receive an email confirming that your order is ready for pickup. 

Where do I go when I come to pick up my order?

Once your order is ready, please bring photo I.D. with the same name on the order. You will need to confirm your order number with the receptionist. Please notify the receptionist you are picking up an online order from Bulk Masters.

Can I make the pickup process go faster?

Yes, if you wish for safety reasons to have the process go faster you can email us at support@thebulkmasters.com or message us through live chat that you are on your way to pick up your order, the order will be ready for you at front. 

How long will it take for my order to be ready?

Your order will typically take 1-2 business days to process. Once processed, it will be sent out to the pickup location. 

What if I can't pick up my order within a week?

If you are unable to pickup your order within a week, please contact us at support@thebulkmasters.com or through live chat to confirm when you will be available to pick up your order. If you do not contact us within 7 days, we will automatically cancel and refund your order. 

What if I want to cancel my pickup order?

Please contact us at support@thebulkmasters.com or through live chat within a week to cancel your pickup order. If we are notified after 7 days, we cannot refund your order.

 

 

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