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How Do You Ship Your Packages?
We ship all of our packages either through Canada Post, APC, USPS and DHL depending on the location and time for delivery. We always try to choose the best option that gets the customer their products as quickly as possible.
How Long Does Shipping Take?
We use express carriers, so shipments domestically and to the United States should arrive within 7 days of being processed. With that said, during times such as now (COVID-19 pandemic) shipments are delayed by all carriers, making accurate delivery times very hard to come by. Nonetheless, we choose the fastest available shipping options, always.
How Are You Responding to the Current COVID-19 Outbreak?
We are making sure that all our employees are practicing and following strict guidelines when picking and packaging your orders. We understand the magnitude of this virus and are taking no shortcuts in anything we do.
How is COVID-19 Affecting Delivery Times?
COVID-19 is definitely having a dramatic impact on delivery times, but we are working day and night to find new and creative ways to get you your items. Carriers such as Canada Post are significantly backlogged, so we are using alternative shipping options to help you get your items quickly, efficiently and safely.
Where Are Your Products Shipping Out From?
We are based out of London, Ontario, Canada but we'll have our packages shipping out of the Greater Toronto Area and London, depending on where we are at the time we receive the order.
How Long Does It Take For Your Orders to Be Shipped Out?
We try to get your orders shipped out the very next day as we understand the importance that getting your deliveries quickly has. We hate waiting, so we wouldn't want our customers waiting if there wasn't a reason. However, with that said there are occasions where delays may occur which are out of our hands, but we make sure to keep all our customers informed of any instances that may arise.
Do You Ship Internationally?
Yes! We ship worldwide, and have many carriers at our disposal to ensure you get your items with tracked shipping. Depending on the location, some items are unable to be shipped due to regulations, which we are working tirelessly to optimize so there are never any issues with your order.